GateStar® MicroSystems

Powering The Internet Generation

GateStar Policies & Procedures

The GateStar operational procedures stated below replace any and all other operational procedure stated or printed and will change without notice.

Returned Checks

Customers with checks returned because of insufficient funds will be assessed a $25.00
 service charge and are required to immediately pay the full amount.

Tax Requirements

State tax is charged to all sells at Florida tax rate Except on items shipped out of state.
The purchaser is responsible for paying all tax in their state.

Refund Policies

 LIMITED MONEY BACK GUARANTEE. GateStar offers a limited money back guarantee for thirty (30) days on new Computer Systems and Accessories and five (5) days on remanufactured Products and Accessories. The limited money back guarantee is not available on Products and Accessories purchased from a Reseller. TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY GATESTAR OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN THIRTY (30) DAYS OR FIVE (5) DAYS, AS APPLICABLE, FROM THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AND ALL ACCESSORIES TO GATESTAR'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU RECEIVE A RETURN MERCHANDISE AUTHORIZATION ("RMA") NUMBER AND OTHERWISE FOLLOW THE PROCEDURES SET FORTH IN THIS SECTION .

• A.  GateStar will refund the original purchase price of the Product, Accessories, unperformed Services and applicable sales taxes LESS DEPRECIATION AND OR 15 PERCENT RESTOCKING CHARGE. SHIPPING, HANDLING, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM YOUR REFUND.

  B.  Contact GateStar Customer Support by Phone or complete the below RMA request form provided your Invoice number and additional information requested. We will provide you with an RMA number and authorize the return of your Product
  and / or Accessories, and provide other instructions and requirements. YOUR REFUND MAY BE DELAYED IF YOU DO NOT FOLLOW THE RMA PROCEDURES .

  C.  Ship the Product and/or Accessories to GateStar MicroSystems , 116 SunGlow Ave., Satsuma Florida 32189
  using the original boxes and packing material. Write the RMA number in large, clear characters on the outside of each box you ship. You must include a copy of your packing slip or Invoice with the returned Product and Accessories to establish proof of purchase. You must also return all disks, cables, and manuals supplied with the Product and Accessories. YOU ARE RESPONSIBLE FOR THE PRODUCT AND ACCESSORIES UNTIL GATESTAR RECEIVES THEM, AND YOU ARE RESPONSIBLE FOR ALL SHIPPING, HANDLING, AND INSURANCE CHARGES. ANY OF THESE CHARGES PAID BY GATESTAR WILL BE DEDUCTED FROM YOUR REFUND.

  D.  The returned Product and Accessories must be in the same condition as you received them. You must return all pre-loaded software with the Product to obtain a refund for the Product, and you may only return pre-loaded software if you choose to return the Product. You may return other software only if the package has not been opened.

  E.  If you are expecting a refund, please allow a reasonable period of time for the Product and/or Accessories to arrive at GateStar. GateStar will inspect the Product and/or Accessories and, after they are accepted, process your refund within seven (7) business days. GateStar will notify you if your Product and/or Accessories are not accepted.

  F.  THE LIMITED MONEY BACK GUARANTEE IS NOT A WARRANTY. GATESTAR MAY CHANGE OR CANCEL IT AT ANY TIME BEFORE ACCEPTING YOUR ORDER.

  G. All REFUNDS ARE SUBJECT TO A 15 PERCENT RESTOCKING CHARGE AND OR DEPRECIATION CHARGE,
  VISA, MASTERCARD AND AMERICAN EXPRESS PURCHASES WILL BE CREDITED BACK TO THOSE CARDS.